In Progress
AI Research Assistant
A research-focused agent that searches, summarizes and cites sources with structured outputs.
AI Agent
○Source
◇Trigger
✦AI Agent
▣Postgres
⬡n8n
△Ops
→Resolve
AI Operations Control Center · Building the future of ops
Anna Shishkina
Technical Support · Operations · Automation
Building systems, automations and knowledge platforms for the next generation of technical operations.
I combine technical support expertise, operational thinking, automation, and AI-powered workflows to solve complex problems and improve how teams work.
Technical SupportOperationsSQLPostgreSQLPythonn8nAI WorkflowsPrompt Engineering
Scroll the journey
The Journey
From systems thinking to AI-powered operations.
An evolution shaped by curiosity — each stage building the next.
Stage 01
Systems Thinking
Mapping how services, data and people connect — the foundation for everything that follows.
Stage 02
Technical Support
Fast, empathetic resolution of complex, mission-critical issues across services and databases.
Stage 03
Operations Excellence
SLA ownership, incident management, RCA and operational KPIs — reliability as a craft.
Stage 04
Automation
Scripts, SQL, dashboards and workflow design that eliminate repetitive toil.
Stage 05
AI Workflows
n8n, AI agents and prompt engineering — orchestrating intelligent operations.
About
Systems thinking meets continuous learning.
I work at the intersection of technical support, operations and automation — combining disciplined incident management and SQL diagnostics with active exploration of AI-powered workflows, n8n and modern knowledge systems.
Technical Support & Incident Management
End-to-end ownership of incidents — triage, mitigation and clear communication across engineering and customers in mission-critical systems.
Root Cause Analysis & SQL Diagnostics
Disciplined RCA with SQL, PostgreSQL, log analysis and structured hypotheses — turning noisy symptoms into durable fixes.
Operational Reliability & Process Improvement
SLA ownership, KPI design, runbooks and knowledge management — building systems that stay reliable as teams scale.
Python Automation & AI Workflows
Removing manual toil with Python scripts, n8n automations and AI agents — practical, measurable improvements to how teams work.
I specialize in technical support, incident management, root cause analysis and operational reliability — and I'm channeling that operational rigor into Python automation, n8n workflows and AI-powered systems that compound team productivity.
SQLPostgreSQLPythonProcess ImprovementKnowledge ManagementSystems ThinkingContinuous Learning
Skill Galaxy
A constellation of tools, not a checklist.
Each skill is a working capability — click any node to see how it's used in real operations and automation work.
Data & Databases
SQL
Daily driver for production diagnostics, analytics and reporting. Complex joins, window functions, query plans.
Data
Languages
Operations
AI
Current Focus
What I'm building and exploring right now.
Active research and hands-on practice — AI automation, agentic workflows and the next generation of operational tooling.
AI Workflows
Designing production-ready AI flows with structured outputs, evaluation and guardrails.
Active
n8n Automation
Visual orchestration of triggers, integrations, LLM calls and conditional logic.
Active
Prompt Engineering
Patterns for classification, extraction and reliable tool-use across models.
Active
Knowledge Systems
Searchable, structured knowledge — runbooks, SOPs and a personal second brain.
Active
Workflow Design
From manual SOPs to deterministic automations with clear handoffs and metrics.
Active
AI Agents
Multi-step agents with tools and memory — focused on safe, measurable outcomes.
Active
Project Showcase
Selected work — and what comes next.
A mix of shipped tools, active experiments and AI-powered workflows in progress.
Building
Knowledge Base Builder
Pipeline that turns runbooks, tickets and docs into a searchable, versioned knowledge graph.
Knowledge
Live
Support Automation Lab
A sandbox of small AI workflows for triage, classification and reply drafting.
Experiments
Growing
Workflow Library
Reusable n8n flows for ops: alert routing, incident summaries, customer follow-ups.
n8n
Beta
Telegram AI Assistant
A personal Telegram bot with tool access — notes, reminders and AI-powered queries.
Bot
Live
Operational Analytics Hub
Dashboards translating support and ops data into clear, actionable signals.
SQL · BI
Experience
Impact, not tenure.
A track record of keeping mission-critical systems healthy, improving processes, and lifting the teams around me.
Mission-Critical Systems Support
Owned operational reliability for production systems with strict SLAs, supporting global users across time zones with high availability and recovery targets.
Root Cause Analysis & Incident Management
Drove RCA processes from triage to permanent fix — translating complex production issues into clear post-mortems and preventive actions.
Automation that Removed Manual Toil
Built scripts, queries, dashboards and workflow automations that eliminated repetitive operational work and accelerated resolution time.
Production Troubleshooting
Diagnosed live issues across services, databases, APIs and logs — using SQL, Kibana, Grafana, Elasticsearch and Postman to isolate root causes fast.
Cross-Team Collaboration
Partnered with engineering, QA, product and customer-facing teams — turning ambiguous reports into reproducible bugs and actionable specs.
Mentoring & Knowledge Sharing
Built onboarding flows, SOPs, runbooks and internal documentation that scaled team capacity and reduced single points of failure.
Current Learning Journey
Transitioning toward AI-powered operations.
A deliberate growth path: combining proven support and operations expertise with hands-on AI, automation, and agentic systems.
AI-Assisted Development
Shipping faster with Lovable, Cursor and AI coding agents.
Vibe Coding
Building real apps through natural-language collaboration with AI.
n8n Workflow Automation
Orchestrating APIs, data and AI across systems without glue code.
AI Agents
Designing autonomous agents that handle support, ops and research tasks.
Prompt Engineering
Crafting reliable, structured prompts and evaluations for production use.
Modern Automation Stack
Combining LLMs, no-code, vector DBs and APIs into production solutions.
"The best support engineers of the next decade will be part operator, part automator, part AI orchestrator."
Knowledge Base
A working library for support, ops and AI automation.
A curated, growing resource hub — guides, runbooks, learning notes and experiments. CMS-ready for future content.
SQL NotesComing Soon
Diagnosing Slow PostgreSQL Queries: A Practical Checklist
EXPLAIN ANALYZE, indexes, statistics and the questions to ask before adding hardware.
#postgres#performance#sql
8 min n8n WorkflowsComing Soon
Building Your First n8n AI Workflow
From webhook to LLM call to Slack notification — a hands-on starter for support automation.
#n8n#automation#ai
12 min Automation GuidesComing Soon
Incident Triage SOP for On-Call Engineers
A reusable runbook for the first 15 minutes of any production incident.
#sop#incident#on-call
5 min Support EngineeringComing Soon
Reading Kibana Like a Detective
Query patterns, filters and visualizations that surface root causes faster.
#kibana#logs#elastic
10 min Prompt LibraryComing Soon
Prompt Engineering for Support Workflows
Patterns for structured outputs, classification and safe automation in customer-facing flows.
#prompts#ai#support
9 min Support EngineeringComing Soon
Writing Documentation That People Actually Read
Information architecture and writing patterns proven in support teams.
#docs#writing#knowledge
7 min Learning JournalDraft
Learning Log: Vibe Coding with Lovable
Notes from building production apps through natural language and AI agents.
#lovable#ai#vibe-coding
6 min Automation GuidesComing Soon
Automating Repetitive Ops with Python Scripts
Small wins compound — a starter pack of scripts that save hours every week.
#python#scripts#automation
8 minRecommendations
What people say.
LinkedIn recommendations and testimonials from teammates and customers.
This space is reserved for LinkedIn recommendations and testimonials from teammates, managers and customers.
Recommendation Coming Soon
Engineering Lead
Testimonials about collaboration, technical depth, ownership and impact will appear here.
Recommendation Coming Soon
Product Manager
Customer-facing feedback highlighting empathy, communication and resolution quality.
Recommendation Coming Soon
Customer Success
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